Automated customer communication with input management
We support you in optimizing your input management processes, improving your customer communication, and becoming more efficient and competitive as a result.
Your business processes are constantly evolving. This makes it all the more important to keep track of all incoming information and process it quickly and effectively. You need data and process optimization technologies if you wish to remain competitive. To ensure that your input management offers you real added value, we focus on solutions that ensure scalability and security for your processes – whether working with email, forms, letters, or other formats.
Our experts work closely with you to understand your specific requirements to improve your input management processes. Depending on your requirements, you can profit from our long-standing partnerships with manufacturers such as Tungsten Automation, Paradatec, and Cognigy, or we can develop custom solutions together with you. We optimize the collection and processing of data, saving you time and costs and allowing you to work more effectively.
The benefits of streamlined input management for your business
The effective and optimized processing of input data as well as digitalized customer communication can bring significant benefits to your company:
- Increased efficiency through faster and more accurate processing of input data
- Cost savings through automating manual processes
- Improve data accuracy by eliminating errors that can occur during manual processes
- Improved collaboration through better availability and accessibility of information
- Better decision-making through a more comprehensive and accurate data basis
Christian Böhnel
Head of Digital Integration
"We offer comprehensive digitalization solutions for different types of content. AI technologies convert existing physical documents and data into digital formats and integrate them seamlessly into your work processes – always adapted to your specific needs."
Christian Böhnel
Head of Digital Integration
How we automate input management in your company
Wherever your business stands in input management: we have the right solution. We work independently of vendors and advise you impartially, but also use our partners’ standards and adapt them to your individual needs. We can handle any size of project and volume of data and, at the same time, can provide integration, operation and long-term support where required.
SHERLOQ
Tungsten Automation
Paradatec
Insiders Technologies
SHERLOQ
You can automate all your customer communication and document processing using SHERLOQ, a tool developed by us. Bespoke AI models automatically process incoming emails and documents, and all relevant information is available in near real time. This information enables responses to be automated, documents to be processed without human intervention, and the right contact persons to be identified.
Tungsten Automation
Our partner Tungsten Automation (formerly Kofax) is a leading provider of intelligent automation solutions that support you in the digitalization and automation of business processes. With Tungsten Automation, you can automate manual processes, improve efficiency and reduce costs. The platform offers a wide range of features, including robotic process automation (RPA), intelligent optical character recognition (OCR), workflow automation as well as e-signatures. Tungsten Automation helps organizations streamline their operations, reduce turnaround times, and better serve their customers.
Paradatec
Our partner Paradatec specializes in the automation of document processing. Paradatec’s solutions can help you to reduce the manual effort involved in processing unstructured documents such as invoices, orders, and contracts, thereby saving time and costs. The solutions are flexible and can be adapted to your specific requirements to ensure a high level of accuracy and efficiency. Paradatec is used in high-volume and extraction-intensive scenarios, including in the areas of private health insurance, subsidies and telecommunications.
Insiders Technologies
The core competence of Insiders Technologies is "understanding documents" – the recognition and understanding of document content regardless of structure and medium – for all business transactions. We combine our AI expertise and comprehensive software development and consulting expertise with cognitive process automation. Working together, we create optimum communication based on intelligent document processing thanks to the latest deep learning technologies and the integration of large language models (LLM).
Do you have any further questions?
My promise: We digitalize everything. No matter what your requirements are, we can create digital formats and lean processes. I wile be happy to provide evidence in a personal interview.
Do you wish to learn more?
Our experts have already implemented many successful projects and are happy to share their knowledge with the community. A small selection:
Christian Böhnel